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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ed Rivera

June 10, 2024

5  out of  5
rating by Ed Rivera
"She really help me with my insurance I wish every agent work with the customer like she do. 😉"
We responded:
"Thank you so much Ed! We pride ourselves in providing the best customer service possible. Let us know if we can be of any additional assistance, we are here to help! "
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Valerie Heitzer

May 3, 2024

5  out of  5
rating by Valerie Heitzer
"Very helpful customer service, knowledgeable, and overall a great place to get insurance. Would highly recommend"
We responded:
"THANK YOU VALERIE! IT'S A PLEASURE TO HELP TAKE CARE OF YOUR INSURANCE AND FINANCIAL SERVICES NEEDS!"
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Adam Tilko

May 3, 2024

5  out of  5
rating by Adam Tilko
"I’ve worked with all these lady and they are very professional! Stephanie has always gone above and beyond with every conversation! Takes time to understand what works best for each situation. I highly recommend her!"
We responded:
"STEPHANIE IS AMAZING! THANK YOU ADAM FOR TRUSTING US TO HELP YOU WITH ALL YOUR INSURANCE AND FINANCIAL SERVICES NEEDS. "
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Jessica Mohan

May 3, 2024

5  out of  5
rating by Jessica Mohan
"Stephanie has been so amazing to work with! She has gone above and beyond to help us!"
We responded:
"IT'S OUR PLEASURE TO HELP. THANK YOU FOR YOUR KIND WORDS JESSICA!"
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Daeja Woodson

May 3, 2024

5  out of  5
rating by Daeja Woodson
"VERY GREAT INSURANCE COMPANY, VERY UNDERSTANDING, EXTREMELY HELPFUL!"
We responded:
"THANK YOU DAEJA! WE ARE HERE TO HELP ANY TIME YOU NEED US!"
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John Dough

May 3, 2024

5  out of  5
rating by John Dough
"I'm so glad I switched to State Farm. Cindy and her team are the best!"
We responded:
"GLAD TO HAVE YOU ON BOARD! THANKS FOR THE REVIEW!"
Profile photo of Janet Cumberland

Janet Cumberland

April 19, 2024

5  out of  5
rating by Janet Cumberland
"My family has been with Cindy MacTaggart's State Farm Insurance for years. We have always had great service and friendly representatives. It's satisfying to know that they have our backs and if we need them they are there. We hit a deer around the holidays and they were there to help us through getting the car into the body shop to do the repairs quickly. We like dealing with Jessie , she is always friendly and well educated in handling every issue we may have."
We responded:
"Thank you so much Janet! We always look forward to chatting when you call in! Happy to hear we are doing a good job for you!"
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Justin Cumberland

April 19, 2024

5  out of  5
rating by Justin Cumberland
"I've always been satisfied with Cindy and her team. Especially Jessica who is always helpful and friendly and goes out of her way to help a client."
We responded:
"Justin, thanks for the kind words! Jessica is definitely an asset here to our team! "
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Tiffany Stempler

April 5, 2024

5  out of  5
rating by Tiffany Stempler
"First off, I enjoy everyone in this office. The staff is super friendly and welcoming every time I go in. Stephanie is really knowledgeable on the services they offer and has been super resourceful in the areas I needed help in. Thank you for being an amazing team"
We responded:
"Thank you Tiffany! Stephanie is definitely a pro and an asset to the team. Look forward to helping you for years to come!"
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Jessica Bossinger

April 5, 2024

5  out of  5
rating by Jessica Bossinger
"Have only been very satisfied with Cindy and her team. I always feel well taken care of. Excellent customer service, with a smile. Won't go to anyone else."
We responded:
"Great to hear Jessica! We are always here to help! Thank you!"
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Katie Leight

April 5, 2024

5  out of  5
rating by Katie Leight
"Great staff. Easy communication."
We responded:
"Appreciate the good review! Thank you for your business!"
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Nicole Warcholak

April 5, 2024

5  out of  5
rating by Nicole Warcholak
"Alicia is the most helpful staff member I've come to encounter!! Although i was not switching to state farm, she was very informative and patient with me! As a company i would highly value her as an asset, because of her positivity and just bright attitude i will be considering switching."
We responded:
"Alicia is an amazing Licensed Representative. Please let us know if you have any more questions, we would love to earn your business! "
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Samantha Geer

April 5, 2024

5  out of  5
rating by Samantha Geer
"Alicia is an amazing agent and always guides me in the best direction to ensure I have the best coverage for my family and I!"
We responded:
"Samantha I agree, and I'm proud to have Alicia on our team!! Thanks for your business and for taking a moment to share! "
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Carissa Wright

June 22, 2023

5  out of  5
rating by Carissa Wright
"Alicia Pechan at State Farm quoted my automobile & homeowners insurances, and of course I was skeptical that State Farm could do any better than my current provider, I was wrong. Alicia provided me with a very detailed quote and options to fit my specific needs. Alicia is AMAZING very professional. She was very mindful of customer satisfaction."
We responded:
"Thank you for that feedback, Carissa. Alicia is an asset to our team for sure! If you think any of your friends could benefit from a similar experience send them her way! Cindy"
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justin maseto

June 7, 2023

5  out of  5
rating by justin maseto
"Great customer service!"
We responded:
"Thank you Justin! Let us know if we can be of any further assistance, we are here to help!"
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NICOLE KALGREN

April 20, 2023

5  out of  5
rating by NICOLE KALGREN
"I've had a few agents through state farm and Cindy's office has been the best! I totalled my car 3 days before Christmas which her and her office handle extremely well in the busy season. Got everything done with it in under 2 weeks and went step to step with me through the process. Always so nice and friendly! Thanks for being such an amazing agent! Highly recommend to anyone and everyone!"
We responded:
"Nicole thank you for the kind words! We work hard to help all of our customers with anything they need... any time of the year! We appreciate your continued business. "
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Erica Bish

April 20, 2023

5  out of  5
rating by Erica Bish
"Just want to give a shout to everyone in the office for being helpful and efficient! Thank you"
We responded:
"So glad to hear this! Thank you for sharing. Call us any time you have questions or concerns, we are here for you! "
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Kate Cyphert

April 14, 2023

5  out of  5
rating by Kate Cyphert
"I had a great customer service experience with Alicia. She helped me out a lot with a quote and reviewing policies with my other insurance company, making sure I was getting the best coverage for the best price."
We responded:
"Thank you Katelyn for sharing! Alicia is an asset to our team and I am so glad to hear she was a great help! Let us know if we can do anything further for you! Have a great day. "
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Krystle Day

April 14, 2023

1  out of  5
rating by Krystle Day
"It's extremely hard to get a hold of them...I email and call and they take forever to call if they do at all! I've been with them for years and out of nowhere all of a sudden with no changes made they are trying to charge me an extra $55 monthly...I tried emailing when I first noticed this no emails returned then I call customer service who tells me umm we don't know only the rates in Butler county have changed..umm $55 a month!?! There has been other problems with billing they told me my bill went up one time for something then it turned out to not even be the real reason...I'm over it I got quotes from Erie, progressive, the general and more AND ALL OF THEM GAVE ME A LOWER RATE THEN I WAS PAYING EVEN BEFORE THE RIDICULOUS INCREASE!!! SO I WOULD ENCOURAGE YALL TO CHECK OTHER PLACES FIRST!!!"
We responded:
"It is not office policy to make any unauthorized changes, and my team always exhibits the highest ethical behavior. I look forward to discussing your experience and resolving any misunderstandings. Please note that all insurance companies are taking rate changes at this time and when paying your bill monthly paying on time is essential to understanding your billing. Many times there is an adjustment month to catch the billing up to new rates as well. We do not control the rates at the agency level. We also do not always respond immediately to texts/emails after hours and on weekends. I sincerely hope you find a company that can meet your expectations. Have a great day. "
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kelly kane

April 3, 2023

1  out of  5
rating by kelly kane
"Stay away from her. I like State Farm. But she is not a good agent. She likes to ghost people. When she cannot answer your question."
We responded:
"I am sorry that the answer we were able to provide was not what you were hoping for. Again, if you need the phone number to our Alliance company who can better assist you please let us know. "
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Anonymous For Obvious Reasons

February 3, 2023

1  out of  5
rating by Anonymous For Obvious Reasons
"Absolutely terrible! DO NOT GO TO CINDY MACTAGGART FOR INSURANCE! She will act nice and talk to you the first day you call and inquire about insurance and then after that you are completely GHOSTED. She will refuse to return calls, refuse to text back, you will never be able to get a hold of her even when you call and leave a message with her assistant. Worst customer service ever. She’s not a nice person. DO NOT RECOMMEND!"
We responded:
"Thank you for your review, however without a name we are unable to contact you to help resolve your issue or validate the accuracy of the review. We have researched phone logs and text history and do not see any unreturned requests. Please feel free to call the office at your convenience to speak with a Licensed Team Member or the Agent. Have a great day. "
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Bri Nicole

December 1, 2022

5  out of  5
rating by Bri Nicole
"Amazing staff always super friendly"
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Rachel Child

September 9, 2022

5  out of  5
rating by Rachel Child
"This firm is courteous and efficient. They know what they are doing and always very knowledgeable. They lowered my insurance and got me more coverage, I couldn't believe all these years I could have gotten a better deal. They really worked with me to get a rate that I could afford and coverage to protect me. Love them!!"
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Mom of Three

May 2, 2022

1  out of  5
rating by Mom of Three
"Very hard to get hold of anyone. Biggest mistake I made was chosing this agency. I left a message over 3 hours ago and still have no response (and this is not the first time this has happened)"
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Quincy Deloe

November 10, 2021

5  out of  5
rating by Quincy Deloe
"Always nice and helpful"